This Refund & Cancellation Policy ("Policy") applies to all services provided by NutriGlow Private Label (nutriglowprivatelabel.com). This Policy should be read in conjunction with our Terms & Conditions.
Important: Due to the custom nature of private-label manufacturing, different timelines and conditions apply compared to standard retail purchases. Please review this policy carefully before placing orders.
1) Policy Overview
Private-label manufacturing involves custom formulations, specialized packaging, and procurement of materials specifically for your order. Our cancellation and refund policies reflect the unique nature of this business model.
Pre-production cancellations: More flexible terms apply
Quality issues: Full protection for manufacturing defects
Custom orders: Generally non-refundable once materials are procured
2) Cancellation Timeline
The following timeline applies from the date of order confirmation and initial payment receipt:
Day 0-2: Free Cancellation Period
Orders can be cancelled with full refund within 48 hours of order confirmation, provided no materials have been procured.
Day 3-7: Limited Cancellation
Cancellation possible with 10% administrative fee. Materials procurement may have commenced - additional charges may apply for any materials already ordered.
Day 8-14: Restricted Cancellation
Cancellation subject to 25% administrative fee plus cost of any procured materials, components, or custom packaging.
Day 15+: Production Stage
Cancellations generally not permitted once production has commenced. Any cancellation subject to full cost recovery for materials, labor, and administrative costs.
Note: Timeline may vary based on order complexity, custom formulations, and seasonal demand. Specific timelines will be confirmed in your order documentation.
3) Order Stages & Cancellation Rules
Stage 1: Order Confirmation (Days 0-2)
Order received and confirmed
Initial payment processed
Cancellation: Full refund available
Refund timeline: 5-7 business days
Stage 2: Material Procurement (Days 3-14)
Raw materials and packaging components ordered
Custom labels and packaging designed
Cancellation: Partial refund minus procurement costs
Refund timeline: 10-14 business days
Stage 3: Pre-Production (Days 15-21)
Production scheduling confirmed
Quality control samples prepared
Cancellation: Limited refund options
Refund timeline: 14-21 business days
Stage 4: Production (Days 22+)
Manufacturing in progress
Products being filled and packaged
Cancellation: Generally not permitted
Alternative: Order modification may be possible
4) Refund Conditions
Eligible for Full Refund:
Manufacturing defects or quality issues
Products not matching approved specifications
Delivery delays exceeding 30 days beyond confirmed date (excluding force majeure)
Cancellation within 48-hour free cancellation period
Eligible for Partial Refund:
Cancellation during material procurement stage
Order modifications reducing quantity or specifications
Mutual agreement due to supply chain issues
Not Eligible for Refund:
Change of mind after production commencement
Market conditions or business strategy changes
Regulatory issues in client's target market (unless we were informed beforehand)
Force majeure events affecting delivery
Custom formulations or packaging (unless defective)
5) Quality Issues & Returns
Quality Guarantee: We stand behind our manufacturing quality and will address legitimate quality concerns promptly.
Reporting Quality Issues:
Timeframe: Report issues within 7 days of delivery
Documentation: Provide photos, batch numbers, and detailed description
Inspection: Products may need to be returned for laboratory analysis
Resolution: Replacement, credit, or refund at our discretion
Quality Issue Examples:
Incorrect formulation or color
Packaging defects or labeling errors
Contamination or stability issues
Quantity discrepancies
6) Payment & Refund Process
Refund Method:
Refunds processed to original payment method
Bank transfers: 5-10 business days
Credit cards: 7-14 business days (depends on card issuer)
International transfers: Additional processing time may apply
Refund Documentation:
Written refund authorization required
Detailed breakdown of refund calculation
Reference number provided for tracking
Email confirmation sent upon processing
Currency & Fees:
Refunds processed in original payment currency
Bank charges and forex fluctuations may affect final amount
Administrative fees as outlined in cancellation timeline
7) Force Majeure & Delays
In cases of force majeure events (pandemic, natural disasters, supplier issues, regulatory changes), normal cancellation terms may be suspended:
Communication: We will notify clients promptly of any delays
Options: Clients may choose to wait, modify orders, or cancel
Refunds: Prorated refunds based on work completed and materials procured
Timeline: Extended refund processing times may apply
COVID-19 Notice: Supply chain disruptions and regulatory changes may affect normal processing times. We will work with clients to find mutually acceptable solutions.
8) Contact for Cancellations
To request a cancellation or refund, please contact us immediately:
Cancellation Contact Information: Email:orders@nutriglowprivatelabel.com Phone: [Contact Number] Subject Line: "URGENT: Cancellation Request - Order #[Your Order Number]" Response Time: Within 24 hours during business days
Required Information:
Order number and date
Reason for cancellation
Preferred refund method
Contact information for follow-up
Business Hours:
Monday-Friday: 9:00 AM - 6:00 PM [Time Zone]
Emergency Contact: Available for urgent production issues
Response Guarantee: All cancellation requests acknowledged within 24 hours
